ASSISTANCE Deleks

DELEKS® manages your assistance request directly and activates the nearest authorized service center for you, without requiring you to contact it yourself. Simply open a ticket through the dedicated form.

No. Your only point of contact is DELEKS®, which selects, notifies, and coordinates the appropriate service center. This saves you time and guarantees consistent and supervised support.

Just fill out the ticket form available on this page. Our team will analyze your request and provide instructions on how to proceed.

Yes. DELEKS® has a network of authorized service centers across the European territory to ensure fast and local interventions.
If no suitable service center is nearby or able to provide the specific support needed, DELEKS® will evaluate collecting the machine for repair at our facility.

DELEKS® evaluates your location, the type of machine, and the nature of the issue, then assigns the most suitable and available service center in your area.

Timing depends on the type of intervention and the service center’s schedule. However, DELEKS®’ centralized management helps reduce waiting times and streamline the process.

Yes. Authorized service centers use only original DELEKS® parts to ensure safety, compatibility, and durability.

To speed up the process, please provide:
- order number
- machine model
- Photo of serial number plate
- detailed description of the issue
- photos or videos of the malfunction
- contact details

DELEKS® will identify the most appropriate solution, either by sending the nearest available center or by providing direct support for special cases.

Some centers offer pick-up and delivery services, depending on the area. Our team will confirm availability during the ticket management phase.

Always DELEKS®. Our team will update you on the status of the intervention and estimated timing.

All our machines include a standard 2-year warranty for private users and a 1-year warranty for professional operators, according to legal requirements.
The warranty covers all machine components, including:
- hydraulic system
- engine (covered by the manufacturer)
- frame
- compatible accessories
Management is simple and transparent: no hidden costs and no complicated procedures.

If you experience a technical issue:
1) Open a ticket using the dedicated form.
2) Our technical team will carry out a preliminary diagnosis with you.
Once the fault is identified, DELEKS® will:
- ship the necessary spare parts
- guide you through replacement
- or refer you to the most suitable authorized service center.

Even after the warranty period, you can rely on our technical support for diagnosis, assistance, and advice.
DELEKS® also guarantees spare parts availability for at least 10 years for all models.

Yes. Warranty claims are always opened and validated by DELEKS®, which then coordinates the service center assigned to the intervention.

Most spare parts are available in our warehouses.
Once the order is confirmed, delivery usually takes 48–72 hours.
During peak periods, couriers may require slightly longer times.

The warranty covers all machine components, including:
- engine
- hydraulics
- frame
- structural components
- supplied or compatible accessories
Excluded are normal-wear parts such as belts, hammers, knives, blades, bearings, rubber tracks, oils, filters, batteries, unless otherwise specified.

No. The DELEKS® warranty is fully transparent.
We handle the entire claim process and coordinate the service intervention, ensuring fast and hassle-free assistance.
Unlike other brands that only provide replacement parts, DELEKS® also covers the labor required for the repair.